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info@swingy.net

 Customer support

Customer support

For any questions or support after your purchase, please contact us atsupport@swingy.net. Our team is here to help you with any concerns or queries you may have.
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Looking to sell Swingy in your store or interested in B2B partnerships? Please contact us atinfo@swingy.netfor more information.

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Frequently asked
questions

Find quick answers to the most common questions about using Swingy, from device compatibility to app connectivity and more. If you need further assistance, feel free to reach out to us!
From what age is Swingy suitable?

Swingy is suitable for children aged 4 and up, but it can also be used by older children and even adults. The maximum allowed weight for users is 136 kg.
Which devices are compatible with Swingy?

Swingy is compatible with all devices using iOS or Android operating systems, including smartphones, tablets, and smart TVs. Bluetooth must be enabled for the connection.
The app won’t connect to my Android device. What should I do?

If the app doesn’t connect on Android, check if the app has permission to access your location. To do this, go to the app settings and enable location usage, then select Use precise location. This is required because the sensors use a location protocol to send data .
Can I use Swingy without the app?

Yes, you can use Swingy without the app as a balance and exercise tool to improve core strength, balance, and coordination. However, the app is required if you want to play the interactive games.
Can I use Swingy outdoors?

Yes, Swingy is suitable for both indoor and outdoor use. Just make sure it is not wet or placed on slippery surfaces, as this can affect safety during use.
What if the sensors don’t connect?

If the sensors are not visible among Bluetooth devices, check the battery status and replace them if necessary. Also, ensure that the app has the appropriate permissions for Bluetooth and location.

Swingy turns digital games into a beneficial physical activity

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